Legal

Privacy Policy

Last updated: February 27, 2026

SyncMyTrade ("we", "us", "our") operates the syncmytrade.com website and the SyncMyTrade trade copier platform (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored in hashed form). If you sign up using Google, we receive your name and email from Google.

Broker Connection Data

When you connect a broker account (e.g., Tradovate, Projectx, Rithmic), we store the OAuth tokens or API credentials necessary to execute trades on your behalf. We never store your broker login password directly.

Trading Data

We collect and process trading data including account positions, order history, and copy group configurations to provide the trade copying service. This data is used solely to operate the Service.

Usage Data

We automatically collect information about how you access and use the Service, including your IP address, browser type, pages visited, and timestamps.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card number. Stripe's privacy policy governs the handling of your payment information.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Execute trade copying operations between your connected accounts
  • Process your subscription payments
  • Send you service-related communications (alerts, copy failures, account notifications)
  • Respond to your support requests
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only with:

  • Broker APIs — Your trading credentials are transmitted directly to your connected brokers to execute trade operations
  • Stripe — For payment processing
  • Infrastructure providers — Our hosting and database services (data is encrypted at rest and in transit)
  • Legal requirements — When required by law, subpoena, or court order

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS), hashed passwords, encrypted broker tokens, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account data for as long as your account is active. Trading data and copy logs are retained for 90 days after execution. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your data in a portable format
  • Withdraw consent for optional data processing

To exercise any of these rights, contact us at support@syncmytrade.com.

7. Cookies

We use essential cookies to maintain your session and authentication state. We do not use tracking or advertising cookies. No third-party advertising trackers are present on our Service.

8. Children's Privacy

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: