Question 1

What is SyncMyTrade?

Accepted Answer

SyncMyTrade is a cloud-based futures trade copier that helps traders copy trades from one leader account to connected follower accounts across supported platforms.

Question 2

How do I get started?

Accepted Answer

Sign up, connect your supported broker accounts, create a copy group, choose a leader account, and add follower accounts. Setup is designed to be quick and straightforward.

Question 3

Is there a free trial?

Accepted Answer

Yes — 14-day free trial with no credit card required. You get full access to all features during the trial.

Question 4

Do I need any software or a VPS?

Accepted Answer

No. SyncMyTrade runs in the cloud, so you do not need a VPS or local copier software. You manage everything from the web dashboard.

Question 5

Which brokers does SyncMyTrade support?

Accepted Answer

Tradovate and ProjectX are currently supported. Additional integrations, including Rithmic, are planned.

Question 6

Does it work with prop firm accounts?

Accepted Answer

SyncMyTrade is designed for traders using supported platforms that are commonly used by prop firms. Compatibility depends on the platform environment used by the firm.

Question 7

Can I copy trades across different brokers?

Accepted Answer

Yes. Trade copying can be configured across supported broker environments, with contract mapping used where needed.

Question 8

What is a "connection"?

Accepted Answer

A connection refers to one broker login. If that login includes access to multiple accounts, those accounts are managed under that connection, subject to your plan limits.

Question 9

What order types are supported?

Accepted Answer

SyncMyTrade supports common order workflows such as market, limit, stop, and bracket-style orders, along with supported modifications and cancellations.

Question 10

How fast is trade copying?

Accepted Answer

SyncMyTrade is designed for fast trade replication, with average latency under 200 milliseconds in typical operation.

Question 11

What happens during high volatility events?

Accepted Answer

Market conditions can affect execution on any platform. SyncMyTrade is designed to continue processing copy activity with monitoring, retry handling, and recovery mechanisms where applicable.

Question 12

Can I set different copy ratios per account?

Accepted Answer

Yes. Follower accounts can be configured with their own copy ratios based on your setup.

Question 13

What if the engine restarts or my connection drops?

Accepted Answer

SyncMyTrade tracks account and trade state so accounts can be resynchronized after interruptions, helping reduce manual cleanup and account mismatches.

Question 14

What risk controls are available?

Accepted Answer

Account-level controls can include position limits, size controls, daily loss thresholds, trading hour restrictions, and emergency stop options, depending on your setup.

Question 15

Can I pause copying on a specific account?

Accepted Answer

Yes. Follower accounts can be enabled or paused individually without affecting the rest of the group.

Question 16

What does the emergency stop do?

Accepted Answer

Emergency stop pauses new copy activity until you re-enable it. Existing positions are not automatically closed unless you choose to manage them separately.

Question 17

How much does SyncMyTrade cost?

Accepted Answer

SyncMyTrade includes a 14-day free trial, with paid plans available after the trial based on your selected tier. Current plan details are listed on the pricing page.

Question 18

Do I need a credit card for the free trial?

Accepted Answer

No. Sign up and connect your accounts. You'll only be asked for payment when the 14-day trial ends.

Question 19

Can I change my plan?

Accepted Answer

Yes. Plans can be changed from your dashboard based on the available billing options for your subscription.

Question 20

What happens if I cancel?

Accepted Answer

Trade copying remains active until the end of the current billing period, after which your setup becomes inactive unless reactivated.

Question 21

Do you offer refunds?

Accepted Answer

Refund requests are reviewed according to our billing policy. Contact support for help with account-specific billing issues.

Question 22

Is my broker data secure?

Accepted Answer

SyncMyTrade uses secure connection methods supported by each platform and stores sensitive data using standard encryption practices where applicable.

Question 23

Do you have access to my trading funds?

Accepted Answer

SyncMyTrade is designed for trade execution and account management through supported broker APIs. It is not intended for withdrawing funds or changing broker-side account ownership settings.

Question 24

Do you sell my data?

Accepted Answer

No. SyncMyTrade does not sell personal or trading data. See the Privacy Policy for details.

Frequently asked questions.

Getting Started

Brokers & Compatibility

Trade Copying

Risk Management

Pricing & Billing

Security & Privacy

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