Troubleshooting

Answers to the most common issues — trades not copying, copy failures, group deactivation, and what your notifications mean.

⏱ 6 min readLast updated: March 2026

Trades aren't being copied

Work through this checklist from top to bottom. Most issues are resolved by the first three checks.

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Is the group Active? Go to Groups and check the status badge. A group must show a green Active badge to copy trades. If it shows Paused, click into the group and toggle it on.

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Is the group fully configured? A yellow Not Configured badge means the group has no leader assigned. Go to the group settings, assign a leader account, and save.

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Is the follower toggled on? On the Dashboard, each follower has a sync toggle. A follower with the toggle off is greyed out and receives nothing — even if the group is active. Check that the toggle is on (blue) for each follower you want to receive copies.

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Is the broker connection still connected? Go to Connections. If either the leader or any follower connection shows Disconnected, trades cannot be copied. See fixing a disconnected connection for how to resolve this.

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Is the market open? SyncMyTrade only copies trades during active market hours. If the leader places an order outside trading hours, it will not be copied.

ℹ️ Note

If all of the above look correct and trades are still not copying, check the notifications bell in the top navigation bar. A recent copy_failed or unmapped_contract notification may point directly to the cause.

“Failed Copies” counter on the dashboard

The Copies Today card on the Dashboard shows two numbers: successful copies and failed copies. If the failed count is greater than zero, click the red number to expand a detailed list showing exactly which trades failed, on which follower accounts, and why.

The most common reasons a broker rejects a copied order are:

Broker error message	Cause	Fix
Daily loss limit	Follower account has hit its daily drawdown limit	Wait until next trading day or adjust the account's risk settings
Insufficient margin	Follower doesn't have enough balance for the copied size	Reduce the copy ratio in the Dashboard, or fund the follower account
Position limit exceeded	Follower has hit max open contracts for that symbol	Reduce the ratio or close existing positions first
Outside market hours	Order placed when market was closed	No action needed — this is expected outside trading hours

ℹ️ Note

Failed copy counts reset each trading day at 4:30 PM CT when the daily session closes.

Group was auto-deactivated after a breach

If the leader account hits a risk limit (daily loss, max drawdown, etc.), SyncMyTrade automatically deactivates the entire group to protect all follower accounts. When this happens, a persistent red banner appears at the top of the Dashboard:

⚠️

Leader account “Apex-Master” was breached. Group has been deactivated. Please change the leader and reactivate the group.

To recover:

Go to the group settings (click the group name on the Groups page).

Remove the breached account from the leader role.

Assign a different account as the new leader, or leave the group without a leader for now.

Save the changes and re-activate the group.

⚠️ Important

The breached leader account will show a Breached status in Connection Details. That account cannot be used as a leader again until it has been reset by your prop firm.

“Contract is not mapped” notification

You may see a notification like:

Contract “XYZH6” is not mapped. Please select a valid contract from the dashboard to enable trade copying.

This means your leader traded a contract that is not in SyncMyTrade's supported contracts list. This is a platform-level limitation — it is not something you can fix by adding the contract on your dashboard.

Here is exactly what happens under the hood when your leader places a trade:

System mapping check

SyncMyTrade checks if the contract exists in its system-level contract mappings — a curated list of supported futures contracts maintained by the platform.

✓

Contract is supported

If the contract is in the system list, SyncMyTrade checks if you already have it in your personal contract list. If not, it is added automatically and the trade copies without any interruption.

✗

Contract is not supported

If the contract is not in the system list, the trade is skipped and you receive the "not mapped" notification. This cannot be resolved from the dashboard.

⚠️ Important

If you receive this notification, the contract is not currently supported by SyncMyTrade. Contact support with the contract symbol and we will work on adding it to the supported list.

Rate limit dot is yellow or red

On the Dashboard, each connection (leader and followers) shows a small coloured dot. This dot indicates how close the connection is to the broker's API rate limit — the maximum number of requests SyncMyTrade can make to that broker per minute.

Green — Under 60% of API limit used — all good, no action needed.

Yellow — 60–85% of API limit used — elevated usage. This can happen when many orders are placed or modified rapidly. Usually resolves on its own.

Red — Over 85% of API limit used — high risk of order delays. If trades are missing or slow, this may be the cause. Avoid placing a large number of orders in quick succession.

💡 Tip

Rate limits are per connection, not per account. If you have many follower accounts under one connection, they all share the same rate limit budget. Using multiple connections (e.g. splitting followers across two ProjectX connections) can help if you consistently see red.

Understanding notifications

The bell icon in the top navigation shows real-time events from the last 24 hours. Here is what each notification type means and what to do about it.

copy_failedWarning

A trade was copied to at least one follower account but the broker rejected the order.

What to do: Click the red Failed Copies number on the Dashboard to see which accounts were affected and the broker's rejection reason.

connection_lostError

A broker connection went offline — the OAuth token expired (Tradovate) or the API key was revoked (ProjectX).

What to do: Go to Connections and reconnect the affected connection. See the Brokers & Connections article for steps.

connection_restoredSuccess

A previously disconnected broker connection has come back online successfully.

What to do: No action needed. Copying will resume automatically.

account_breachError

A trading account hit a risk limit — daily loss, max drawdown, or a platform-level rule. The account status changes to Breached.

What to do: If this is the leader account, the group will also be deactivated. See the section above on recovering from an auto-deactivated group.

group_activatedSuccess

A copy group was activated — either by you manually, or automatically after setup completed.

What to do: No action needed. The group is now live and copying trades.

group_deactivatedInfo

A copy group was deactivated — either by you manually, or automatically due to a leader breach.

What to do: If you did not deactivate the group yourself, check for an account_breach notification and follow the recovery steps above.

ℹ️ Note

Notifications are stored for 24 hours and then cleared automatically. Mark them as read by clicking the notification, or clear all at once using the “Clear all” button in the notification dropdown.

Still not resolved?

If you've gone through this guide and the issue persists, reach out to support. Include as much detail as possible — the group name, broker, the time the issue occurred, and any notification messages you saw.

Contact Support

We typically respond within a few hours.

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